Terms & Conditions

1.0 General

1.1. My Espresso Limited trading as "My Espresso" is an Incorporated New Zealand company, all "My Espresso" website activities come under New Zealand legal jurisdiction.

1.2 "My Espresso" is based in the Manawatu and proud to be locally owned and operated.

1.3. "My Espresso" is committed to following fair business practices. To this end we assure customers that we faithfully observe our obligations as set out by the Fair Trading Act 1986 and the Consumer Guarantees Act 1993.

1.4 Acceptance of terms and conditions. These terms and conditions are the terms on which My Espresso Limited offers you access to the Services and the Website. By registering as a member of My Espresso or purchasing from the My Espresso website you accept these terms and conditions. If you do not accept these terms and conditions, you must refrain from using the Services.

1.5 Amendment of terms and conditions. These terms and conditions may be amended in whole or in part by My Espresso from time to time. Amendments will be effective immediately upon posting of the amended terms and conditions on this Website. You are responsible for ensuring you are familiar with the latest terms and conditions. Your continued use of the Services represents your agreement to be bound by the terms and conditions as amended. These terms and conditions were last updated 10 November 2009.

2.0 Pricing

2.1. Prices displayed on the "My Espresso" website are subject to change without notice. Prices for items on an order are fixed once your order has been accepted. Subsequent price changes either up or down will not be retrospectively applied to accepted orders. Prices may be adjusted for any reason, and may vary at any time. All prices are quoted in New Zealand Dollars on the website and in any other correspondence.

3.0 Copyright

3.1 "My Espresso" asserts the right to the copyright of all aspects of the website, except the trademarks, slogans, logos or designs of the products displayed.

4.0 Payment Options

4.1 My Espresso offers customers two payment options. My Espresso utilises Pay Pal for online credit card transactions. This is a secure payment method utilising the Pay Pal resources. Customers do not need a Pay Pal account to pay in this manner. Customers follow the prompts during check out and will be re-directed to the secure Pay Pal site for payment before returning to the My Espresso Website.

4.2 My Espresso customers can also elect to carry out a manual direct debit payment from their personal bank accounts. Customers should select the Direct Debt prompt during check out. Customers will be emailed an invoice with the My Espresso bank account details at the completion of their purchase. Customers are to arrange for the payment to be made to My Espresso, the invoice number detailed is also to be entered in your bank transfer. A representative from My Espresso will contact customers informing them when their funds have cleared in the My Espresso account.

5.0 Order Cancellation

5.1 Though "My Espresso" will endeavour to supply orders placed and accepted on this website, order placement and acceptance do not constitute an obligation on "My Espresso" to supply. "My Espresso" reserves the right to cancel any order without notice. "My Espresso's" obligations will be limited to protections provided by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

5.2. In the event of any cancelled order; cheque or direct debt payments will be refunded in accordance with the Consumer Guarantees Act 1993. In the event that a credit card payment is processed for a cancelled order, refunds will processed in accordance with the Consumer Guarantees Act 1993.

5.3 Customers who wish to cancel any order must notify "My Espresso" by email by 10am on the next business day following the date of order.

6.0 My Espresso 5 Star Guarantee

6.1 In order to enhance customer relations in the online market place, "My Espresso" offer a unique 5 Star Guarantee to it's customers. This guarantee is provided in good faith by "My Espresso" and is not to be abused by customers.

6.2 Any customer wishing to make a claim as part of the guarantee is to contact "My Espresso" in the first instance via email or phone. Customers will be required to fill out a Guarantee Claim Questionnaire and return this to "My Espresso". Claims requiring the return of products to "My Espresso" are to follow the returns policy detailed in paragraph 7.0. Customers will be contacted by a My Espresso representative within 5 working days of receipt of the claim form to organise Guarantee requirements.

7.0 Returns Policy

7.1 All product returns by customers, regardless of reason, are to contact "My Espresso" in the first instance via email or phone. Customers will be sent a Guarantee Claim Questionnaire which is to be filled in and attached to the returned goods.

7.2 "My Espresso" will only accept returns for the following reasons:

a. Goods damaged prior to delivery.

b. Goods with manufacturing faults.

c. Goods supplied incorrectly.

d. Goods that vary from their description on the "My Espresso" website.

e. If for any reason customers are not happy with their purchase they can contact My Espresso within 7 days for a full replacement or refund.

7.3 Return freight costs are to be met by the customer using a "My Espresso" approved courier, unless the product return is for a reason detailed in paragraph 7.2 a-d above in which case "My Espresso" will meet the courier costs.

7.4 The 7 day returns policy is not applicable to consumable items such as coffee beans, coffee pods and cleaning items.

8.0 Faulty or Damaged Goods

8.1 Whenever possible, "My Espresso" will undertake to repair or replace any goods damaged prior to delivery. Damaged or faulty goods will be either repaired or replaced at the discretion of "My Espresso". Where repair or replacement of damaged or faulty goods is not possible a full refund will be issued for the value of the damaged goods. Damaged and faulty goods must be returned to "My Espresso" in accordance with our returns policy.

9.0 Security of your login information

9.1 You are responsible for keeping your login information, including your email address and password, secret and secure. Without limiting the foregoing, you agree: ?a. not to permit any other person to use your user name or membership; and ?b. not to disclose, or provide to any other person, your password, email address, date of birth or any other information in connection with your membership that may allow them to gain access to your membership.

10.0 Emails and newsletters

10.1 My Espresso will send you emails relating to your membership, transactions and other activities on the Website, and for promoting and marketing other My Espresso products and services to you. My Espresso may also send regular electronic newsletters to members. Newsletters will contain clear and obvious instructions for how you can unsubscribe from the mailing list.

11.0 Submissions to My Espresso

11.1 Any submissions between "My Espresso" and any customer is to be treated as a submission to "My Espresso". By making any submission to "My Espresso" you are granting "My Espresso" absolute use of the material, ideas, suggestions, concepts or comments and transferring ownership of ideas to "My Espresso". "My Espresso" is not required to name the customer, compensate the customer or reward the customer in any way, unless required by law.

12.0 Disclaimer

12.1 "My Espresso" provides this site on an as-is basis and makes no representations of any kind for the operation of the web site, as well as for all information, products, materials and services as associated. "My Espresso" does not warrant that any information available on the "My Espresso" website is accurate, current or complete.

12.2 "My Espresso" is not liable in any way for any damages arising from the use of this site. This limitation of liability applies to damages of any kind, including direct, indirect and incidental, loss of income, profit, data, property and claims by third parties.

12.3 "My Espresso" makes no warranty that the site will meet your requirements, the site will be uninterrupted, timely, secure or free of errors.

13.0 Colour

13.1 "My Espresso" displays products in a variety of ways however colours displayed on a screen vary and may not represent the exact colours in reality. "My Espresso" is not responsible or liable for any liability or loss incurred through the colours of the website not matching reality.