FAQs

What courier/postal services do you use?


We use PBT Couriers for the majority of our deliveries. This is mostly an overnight service to major towns and cities, and provides us with a track and trace capability to keep tabs on each delivery. Some larger items to the Sth Island are delivered on an ‘economy‘ service taking 2-3 days.

For some items that are a difficult size to fit the PBT Courier packaging or Rural Delivery we may post via NZ Post's Parcel Post. 

 

Do you deliver to P O Boxes and Private Bags?

Yes definitely, any of our products can be delivered to P O Boxes and Private Bags throughout NZ.

Do you deliver to Rural Addresses?

Yes we do deliver to Rural Delivery addresses, however due to recent surcharges, we now have a $3 Rural Delivery Fee. Generally we will send products to Rural addresses using NZ Post or PBT Couriers meaning delivery is normally within 2-3 working days.

What sort of coffee machines do the Illy ESE Pods fit?

The Illy Easy Serve Espresso Pods will fit most coffee machines that are designed to use coffee pods. Some coffee machines are designed specifically for coffee pods, while others have filter basket adaptors which you can use. I have also heard of people using pods on machines not necessarily designed for them, with varying degrees of success. The Illy Pods are 44mm diameter in size, which is the most common coffee pod size available. If you are unsure just Contact Us and we can post you a sample of a pod for you to check if it fits your machine.